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Housing Benefit or Council Tax Support for Christchurch, East Dorset and North Dorset Councils

Online applications for Housing Benefit and Council Tax Support for residents in Christchurch, East and North Dorset.


New claim for Housing Benefit, Council Tax Support and Second Adult Rebate

If you are working age and considering making a new claim for Housing Benefit, before applying, please read the Universal Credit webpage. You should also check the gov.uk Apply for Universal Credit page (opens in a new window) to determine if your circumstances meet the Universal Credit gateway conditions to apply for Universal Credit. Council Tax Support is not included in Universal Credit, therefore you would still need to complete and submit a new claim form to the Local Authority if you wish to apply for Council Tax Support.

You will need to complete the application form in accordance with the instructions, check to ensure that there are no errors and then submit the form. Please provide supporting evidence for your claim straight away. Supporting evidence must be provided within one month of the date your form is received by the Benefits Service. Original documentation must be provided for proof of identification and National Insurance number, directly to the Benefits Service. The postal address is Stour Valley and Poole Partnership, PO Box 722, Poole, BH15 2YE. Other supporting evidence can be provided by uploading documents as part of the new claim application using the Upload & Attach file facility within the online application form, or after submitting the form electronically by attaching evidence to support your claim in an email to svpp@poole.gov.uk quoting your National Insurance number in the subject line.  Alternatively after submitting the New Claim Form, please use the Evidence Request form - submit evidence documents online on this webpage.

New claim form for Housing and/or Council Tax Support (opens in a new window)

Submit Evidence Documents Online for your Housing Benefit/Council Tax Support or Discretionary Housing Payment application

Complete and attach evidence for your Benefit application.

Supporting evidence for a Benefit application must be provided straight away and within one month of the date your form is received. This evidence form must not be used to provide proof of identification and/or National Insurance Number, as this evidence must be provided as original documentation directly to the Benefits Service. The postal address to send this type of evidence is: Stour Valley and Poole Partnership, PO Box 722, Poole, BH15 2YE.

This form can be used for all other supporting evidence to support your Benefit application.

The type of files accepted as attachments are:

• images (jpeg, gif, png)

• PDF

• TIF

Please note, there is a 5MB size limit on all evidence files that can be attached. If you need to attach a Word Document, please first save it as a PDF before attaching to this form.

Please complete the email address field on the form so that upon submission of the form and evidence, a confirmation email message can be emailed to you. If you have added your email address and you have not received a confirmation email message, please contact the Benefits Service by telephone on 0345 034 4569.

Standard reclaim form

If you are already claiming Housing Benefit and/or Council Tax Support and your Income Support, Job Seekers Allowance (Income Based), Employment and Support Allowance (Income Related) or Pension Credit (Guarantee) has ceased, please complete this form.

You will need to complete the application form in accordance with the instructions, check to ensure that there are no errors and then submit the form. Please provide supporting evidence for your claim straight away. Supporting evidence must be provided within one month of the date your form is received by the Benefits Service. Supporting evidence can be provided by uploading documents as part of the Standard Reclaim application using the upload and attach file facility within the online application form, or after submitting the form electronically by attaching evidence to support your claim in an email to svpp@poole.gov.uk quoting your National Insurance number in the subject line. Alternatively after submitting the Standard Reclaim Form, please use the Evidence Request form - submit evidence documents online on this webpage.

Standard reclaim form for Housing and/or Council Tax Support (opens in a new window)

Change of address form

If you are already claiming Housing Benefit and/or Council Tax Support and the only change to your circumstances is a change of address within the Local Authority area for example claiming for an address in Christchurch and moving to another address in Christchurch please complete this form.

Please note that if you move from being a Christchurch resident to an East Dorset resident or a North Dorset resident to an East Dorset Resident for example you should complete a new claim form for Housing and/or Council Tax Support (opens in a new window)

In all cases should your circumstances also change you should notify your Local Authority in writing to avoid losing entitlement or being overpaid.

You will need to complete the application form in accordance with the instructions, check to ensure that there are no errors and then submit the form. Please provide supporting evidence for your claim straight away. Supporting evidence must be provided within one month of the date your form is received by the Benefits Service. Supporting evidence can be provided by uploading documents as part of the Change of Address application using the Upload & Attach file facility within the online application form, or after submitting the form electronically by attaching evidence to support your claim in an email to svpp@poole.gov.uk  quoting your National Insurance number in the subject line. Alternatively after submitting the Change of Address Form, please use the Evidence Request form - submit evidence documents online on this webpage.

Change of Address Form (opens in a new window)

Change of Circumstances for Housing Benefit and Council Tax Support

If you are already receiving Housing Benefit or Council Tax Support and your circumstances have changed it is important that you tell us your changed circumstances straight away as it may affect the amount of Housing Benefit or Council Tax Support you are entitled to.

You will need to complete the application form in accordance with the instructions, check to ensure that there are no errors and then submit the form.  Please provide supporting evidence for your change of circumstances straight away. Supporting evidence must be provided within one month of the date your form is received by the Benefits Service. Supporting evidence can be provided by uploading documents as part of the Change of Circumstances application using the Upload & Attach file facility within the online application form, or after submitting the form electronically by attaching evidence to support your claim in an email to svpp@poole.gov.uk quoting your National Insurance number in the subject line.  Alternatively after submitting the Change of Circumstances form, please use the Evidence Request form - submit evidence documents online on this webpage.

Notify us of a change in circumstances (opens in a new window)

Supplementary Form - Self Employed Earnings Information Form

If you have completed an application form for Housing Benefit and/or Council Tax Support, stated that you or your partner are self-employed and if you do not have any trading accounts or you have just started your business, please complete this supplementary form to advise the Benefits Service of your self-employment. If you have just started your business, please project the business income and expenditure on the online form by ticking 'Estimated'. If you are a director of a limited company you should not complete this form, instead please provide your certified company accounts showing directors remuneration.

Self Employed Earnings Information Form (opens in a new window)

Discretionary Housing Payment form

Please refer to the guidance on Discretionary Housing Payments before you complete an online application form.

If you are already receiving Housing Benefit (or Universal Credit including the Housing Element) and you wish to be considered for a Discretionary Housing Payment (DHP) to assist you with a rent deposit and/or rent in advance because the Housing Section has been unable to assist you with these. (You must first contact your Local Authority Housing Section to apply for assistance with a rent deposit, rent in advance, if you have not done so already). Once you have discussed your situation with the Housing Section you can make a claim on the online DHP form by answering Yes to the question Do you wish to apply only for a Rent Deposit/Rent in Advance to help secure an affordable property?

DHP's are not payments of Benefit. They are free standing payments to be made at the discretion of the Local Authority Benefits Service. A claimant does not have a statutory right to a payment and the amount that can be paid out by the Authority in any financial year is cash-limited by the Secretary of State.

We aim to inform you in writing of the outcome of your application within 14 days of receipt of all necessary information, or as soon as practicable thereafter.

You will need to complete the application form in accordance with instructions, check to ensure that there are no errors and then submit the form.

Please provide supporting evidence as detailed on the online claim form for your Discretionary Housing Payment application straight away. Supporting evidence must be provided within one month of the date your form is received by the Benefits Service. Supporting evidence can be provided by uploading documents as part of the Discretionary Housing Payment application using the Upload & Attach file facility within the online application form, or after submitting the form electronically by attaching evidence to support your claim in an email to svpp@poole.gov.uk quoting your National Insurance number in the subject line.  Alternatively after submitting the Discretionary Housing Payment form, please use the Evidence Request form - submit evidence documents online on this webpage.

Claim form for Discretionary Housing Payments (opens in a new window)

Recover a saved form

You can recover a partially completed form. You will be asked to enter the 10 character reference code you were given when you saved the form. If you do not have the character reference code, you will need to start the form again. Should a partially completed form not be submitted after 30 days, the form and a record of the form will no longer be held by the local authority.

Recover a saved form (opens in a new window)

See our policies regarding the electronic collection of data  Direction of North Dorset chief executive (pdf, 135kb) (opens in a new window) and Direction of Christchurch and East Dorset chief executive (pdf, 74kb) (opens in a new window).

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