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Useful contact details during severe weather

There are many phone numbers to think about during severe weather. Here are the main ones, all in one place

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Emergencies - if life is in danger

Dial 999 for police, fire, ambulance and coastguard.

Please respect this service and only use in a genuine emergency.


Law enforcement - dial 101 from a Dorset landline or 01305 222 222 from a UK mobile, to speak to Dorset Police.

NHS England - dial 111 from a landline or mobile or for minor ailments, seek advice from a Pharmacist.


If the problem is urgent, like

  • fallen trees or branches on the road
  • landslips on the road
  • more than a quarter of the road flooded

or anything else you believe requires immediate attention:

Call 01305 22 1020 (not including Bournemouth and Poole*)

During office hours (8.30am - 5.30pm Monday to Friday) you will be connected to an operator at Dorset County Council. At all other times, follow the automated prompts.

  • for Borough of Poole Highways - 0800 506050
  • for Bournemouth Borough Council Highways - 01202 451145

All other enquiries - those are not urgent and can wait until office hours resume, can be recorded using our online form.

Live travel alerts are updated with the latest travel news during severe weather.


Floodline - for updates by telephone, call: 0345 988 1188.

See our flooding pages for more information or report flooding to your property (opens in a new window).


To report a power cut or dangerous situation, call: 105


If you suspect a gas leak, call the National Gas Emergencies helpline for free, 0800 111 999


If you find a leak or burst pipe in your home, call a plumber as soon as possible. Look up a number in the Yellow Pages (opens in a new window) or any other good telephone directory.

If your supply fails, you will need to contact whoever you pay your bill to. In Dorset, this is either: Wessex WaterSouth West Water, or Bournemouth Water.

Public transport

Updates and information are available direct from bus, rail and ferry operators.

Report and track road issues and enquiries

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