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Individual Service Funds

An Individual Service Fund (ISF) is where you choose a provider (not the council) to look after your personal budget. They use it to arrange services and support for you. You can buy services and support from your chosen providers.

With an ISF you get choice and control of your support without having to manage the money yourself.

Who can help me with an ISF?

Your chosen provider could be an organisation who helps with care and support in your own home or the family home.

We have a list of providers who can help you with your ISF in our service provider directory.

Some providers will charge for their help managing your money, they will tell you how much it costs before you decide.

Planning your services

When you have chosen a provider, you will be able to talk to them about what care and support you need. Your social care worker at the council will then check it is the right amount of support for you.

Once your services are in place you can review them and make changes at any point.

If you are unhappy with your ISF

Tell your provider you are not happy so they can try to fix the problem. If you are still unhappy you can contact the council.

If you want to change your ISF provider, your social care worker at the council can help you to do this.

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