Update your Family Information Directory record
Find your record
Search the Family Information Directory for your entry.
If you are a Dorset based childcare, education or health provider, you will have been given access to Synergy Online which enables you to:
- update your directory record as often as you like
- provide a link to your Local Offer on your website, or complete a Local Offer statement if you don’t have a website
- help keep parents well-informed on all available provisions and services in Dorset
- claim early education funding (childcare providers only)
If you are a childcare or education provider, please note that your Ofsted inspection result and report link is automatically updated soon after reports are published.
Login to Synergy Online to update your record.
Once you are logged into Synergy Online, access the forms section and use the relevant forms prefixed with 'FIS' to update your details. We approve submitted forms within 3 working days and any changes will appear on the directory the day after approval.
Synergy Online help and guidance
If you need support to access the system or have not received your account details, please contact the Family Information Service (FIS).
Change a directory record
Request a change to a directory record
If you have a record on the directory, but don't have access to Synergy Online you can request a change to your directory record.
Add a new record to the directory
Before you add a new directory record, make sure you meet the criteria set out in our new directory record entry policy.
Add a new record
Give details about your service or activity and we'll contact you within 3 working days for more information.
About the Family Information Directory
Our Family Information Directory lists organisations in Dorset that provide services to children, young people and families. We also list useful national organisations that you can access by phone or website.
Special Educational Needs and Disability (SEND) information:
Some services give extra information in their directory record about the support they provide to children and young people with a disability or have special educational needs.
We mark these with a yellow 'Local Offer' symbol.
Who can be listed on the directory?
Our directory mainly covers services for families located in Dorset. Bournemouth and Poole have their own directories.
Our directory includes:
- services and family support, including schools, other education settings and health services
- activities and events such as parent and toddler groups, youth clubs and family activities during the school holidays
We list some services in the directory such as schools that are out of Dorset, but provide specialist support for children with special educational needs and disabilities. We also list health services covering the whole county, including Bournemouth and Poole.
We reserve the right to decline requests to be listed if we do not consider the service to be appropriate for the directory. Please see our policy on new directory record entry.