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Local Offer - You said, we did 2018

We are continuing to build a Local Offer based on the needs of parents, carers, professionals and young people in Dorset.

We attended the Teen to Adult event organised by the Dorset Parent Carer Council (DPCC) in October 2018 and asked young people with SEND and their parents how they find information about various topics. 32 young people and 39 parents took part. 

Find the feedback we've received and what actions we've taken as a result:

Feedback on the Local Offer and the actions we took in response

Your feedbackThe action we took as a result
In the summer of 2018 a few people used out feedback button at the end of the Local Offer webpages to say that contact details would be helpful.

Where relevant we've been adding contact details to the teams who can provide more advice and guidance. 

Finding information about schools and colleges

Internet searching was the most common way both parents and young people say they find information on schools and colleges. 

Young people also rely on their friends, family and school for this information; most young people don't use Dorsetforyou.

Parents would visit Dorsetforyou, other organisations and also ask their friends and family.

Finding activities

Asking friends and family is the most popular way for parents and young people to find information on activities, although internet searching is also a common method. 

Both said they use Dorsetforyou.

Finding information on transport

Once again, young people would go to friends and family for transport information, followed by an internet search.

Parents said they come to us either by phone, on Dorsetforyou or by email. Both said their school would be another way to find this information. 

Finding a health service (we only asked parents this question)

The majority of parents said they rely on doctors and their child's school to find a relevant health service to support their child. Some just contact the service directly. 

No parents said they would come to us for this information.

 

In response to all this feedback we are:

  • improving our web content and searches so that Dorsetforyou is more likely to appear when you search for SEND if you live in Dorset
  • reviewing our teen to adult section so that it's suitable for everyone, including those finding information on behalf of young people
  • improving awareness of our SEND Local Offer with professionals working with families, including schools, so they know where to find the information
  • signposting to other organisations when they are the most relevant and trusted place parents and young people would look, especially for health information

SEND newsletter

We also asked parents if it would be helpful to get a SEND-specific newsletter in addition to our parent newsletter.

We've launched a SEND newsletter. Read the latest one and sign up to receive it.

A parent used our feedback form to ask about support for her 17 year old son who has social anxiety and body dysmorphic disorder (BDB), with concerns about his access to education over the last few years.

 

One of our SEN officers contacted the parent. 

Ansbury Guidance have registered him for their Face Forward project

Face Forward supports young people aged between 15 and 24 years who are out of employment, education and training. 

Her son will work with a mentor to create a plan and work with an appropriate provider to support him back into education.

Give us your feedback

Let us know how we can improve our Local Offer by completing a feedback form. Feedback forms are at the bottom of every page.

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