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Dorset SEN & Disability Information, Advice and Support Service (SENDIASS)

A free, confidential and impartial information, advice and support service for children and young people with SEN and/or disability and their parents and carers

The service supports children and young people with SEN and/or disability and their parents or carers. 

Dorset SENDIASS views impartiality as a defining characteristic of its service. 

SENDIASS provides an impartial service to all users. By impartial, SENDIASS understands the meaning to be:

  • not favouring one side over another
  • treating all parties respectfully
  • not having a vested interest in the outcome of any discussions

All service staff and volunteers know they must be impartial in all aspects of their role. So, SENDIASS officers and volunteers will not make judgements on the views, behaviour or policy of any party. 

Service users will be made aware of this policy when they first approach the service and a copy of this policy will be made available to them on request. 

Dorset SENDIASS supports service users taking part in negotiations and discussions with schools and Dorset County Council (DCC). It does this by helping them express their views and wishes. The service aims to make sure that all parties in discussions understand their rights and responsibilities and the rights and responsibilities of the other parties. 

The service will provide impartial information about policy and practice, both nationally and locally, to help service users make informed choices. This information will help them to better achieve their desired outcomes. Service users' views and decisions will always be respected, no matter what the views of the SENDIASS officer are. 

Service staff are aware of the implications of equal opportunities and try to make sure the service is accessible to all. 

All staff and volunteers will receive training in impartiality and a copy of this policy. 

Review of this SENDIASS impartiality policy

This policy will be reviewed annually, or more frequently if the law changes. The policy will be reviewed by the SENDIASS manager and/or the SENDIASS steering group as considered appropriate. 

SENDIASS officers, the local authority and other agencies will be informed when an updated version of the policy is issued. 

SENDIASS officers will make sure service users with active involvement at the point of policy update are made aware that an updated version of the policy is available.

Reviewed: October 2018.

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