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Dorset Councils Partnership Feedback Procedure

We value your views and want to know if our services are meeting your needs. We welcome your comments, compliments and complaints as they help us to learn and improve.

The purpose of our complaints and feedback procedure is to address your concerns and put matters right quickly.

Dorset Councils Partnership covers North Dorset District Council, West Dorset District Council and Weymouth & Portland Borough Council.

The services covered by the Dorset Council Partnership include:

  • Planning
  • Housing
  • Council Tax
  • Off Street Parking
  • Environmental Health

Some services, such as Refuse Collection, Recycling and Highways (including pavements and verges) are run by Dorset County Council.

We always want to hear about your experiences of our services. By listening to you, we can find out how well we are doing, know what we are doing right and learn how to improve, so please give us your opinion. You can do this online by completing our  complaints and feedback form. (opens in a new window)

If we have received a complaint it will be logged in our data base and the customer will receive an acknowledgement.

What happens when I make a complaint?

We take all complaints very seriously. We will listen to you, respond to your complaint and use the information gained to make our services better.

We have a two stage process for dealing with complaints:

  • stage 1 - we will acknowledge receipt of the complaint right away. Then, within three working days, the Customer Services team will allocate your complaint to the most appropriate officer or let you know of an alternative route to address your complaint in line with our complaint procedure. You will receive a response within thirteen working days of the initial contact.
  • stage 2 - if you are not happy with the response you receive at Stage 1, we will appoint a Service Manager to look into the matter further for you and send you a response within fifteen working days.

Taking it further

If you are still not satisfied with our response to your concerns, you can pursue the matter further through the Local Government Ombudsman (opens in a new window).

You can complete their online form or call their advice line on 0300 061 0614 or write to them at Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH.

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