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Family Information Directory health records

Guidance and login to update your record on the Family Information Directory.

Update your health directory record

You can search the Family Information Directory for your service's record entry.

Search the Family Information Directory

If you are a Dorset based health service and are listed on our directory as having a 'Local Offer' (special educational needs and disability information), you have been given access to our system called Synergy Online which enables you to:

  • update your service details as frequently as you like
  • maintain both your universal information for all parents and your SEN and disability support information (your Local Offer) in one place
  • help keep parents well informed on available health services in Dorset

The system has changed to make the process simpler for you when updating all your information for parents.

Synergy Online

We have sent Synergy Online user account login details to all health services who were listed as having a Local Offer.

Log in to Synergy Online

Once you are logged into Synergy Online, access the forms section and use the relevant forms prefixed with 'FIS' to update your details. Once you have submitted a form we will approve it within 3 working days and any changes will appear on the directory the day after approval.

Synergy Online written guidance

See the written guidance for using Synergy Online (pdf, 736kb) (opens in a new window). If you still need support to access the system or have not received your account access details, please contact the Family Information Service (FIS).  If you have a record listed on the directory and would like access to update and maintain it yourself, please contact us.

Register a new directory entry

If you provide a health service to children, young people and families within Dorset and do not have a listing on our directory already, you can request for it to be added. If you believe you meet the criteria set out in our new directory entries policy, please register a new directory entry, providing us with basic details about your service. We will contact you within 3 working days.

Register a new directory entry

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