The Dorset Council behaviours form part of everything you will do and you’ll need to be able to demonstrate them through the way you work. It’s not just what we do, but also how we do it, that is measured by our managers; and by our customers, councillors and colleagues throughout our interactions with them. This is why our own – and our colleagues’, behaviours are so important to each of us.
The behaviours are an essential part of your performance management and development plans, which link your annual appraisal meetings and every informal and formal conversation you have with your manager, as well as the decisions and actions you both take to achieve your targets.
Demonstrating the behaviours which are consistent with our values can lead to achieving successful outcomes for us and our customers.
Dorset Council - Our Behaviours
As we join together to create a brand-new organisation, Dorset Council, the behaviours, attitudes and approaches we take will be key to our success as a business and our vision to be an employer of choice.
Our people are our most important asset which is why the behaviours described in this framework have been developed in partnership with our employee forum. Developing our behaviours together has helped us to understand our existing organisations, what we can take with us into Dorset Council, and what we would like to leave behind.
We will continue to evaluate the framework to reflect our journey, as we continue to shape and develop Dorset Council together.
What do we mean by behaviours?
Behaviours are the attitudes and approaches we take to work:
- how we expect to be treated
- what we say and how we say it
- how we treat others
- how we do things
Why do we need a behaviour framework?
- to bring consistency to how we work
- build positive, collaborative working relationships
- shape and influence the right cultures for Dorset Council
- set out organisational standards of behaviours
How will the behaviour framework be used?
- Job descriptions
- recruitment - to make sure we recruit based upon a cultural fit, as well as a technical job fit
- learning and development
- talent management and succession planning
- leadership and management discussions
- performance management e.g. appraisals
There are four behaviours we expect every employee to demonstrate, regardless of who they are and what they do for the council. In how we work and communicate, whether internally or externally, we should be leading by example to encourage and inspire each other through these behaviours: Responsibility, Respect, Recognition. By embodying these behaviours we are able to work collaboratively together as One Team.
We are aware of our impact on others. We treat people fairly and have high expectations of ourselves and others, and value differences in approaches and opinions. We instigate and lead through positive behaviour.
Our behaviours - Respect
|When respect is being demonstrated||When respect is not being demonstrated|
- are welcoming and friendly
- adapt our approach to ensure good working relationships
- are inclusive
- manage our reactions to situations professionally and calmly
- keep promises
- demonstrate empathy and recognise alternative perspectives
- treat people differently based on their role / position
- are insensitive or unhelpful
- exclude people
- instigate or take part in harmful gossip
- make excuses for poor behaviour or protect others' poor behaviour
- aren't 'present' when listening to others
We act with integrity. We respect the freedom and empowerment given to us, demonstrate leadership skills and we empower others and allow them freedom. We are honest and we don't attribute blame when something goes wrong. We are all part of the solution.
Our behaviours - Responsibility
|When responsibility is being demonstrated||When responsibility is not being demonstrated|
- give constructive feedback and seek out feedback on our own performance and behaviours
- are authentic
- deliver what we promise
- are open and transparent
- learn from mistakes
- standby and support difficult decisions
- blame others
- defer decision making without a good reason
- don't respect other people's work or deadlines
- avoid difficult conversations with colleagues or customers
We appreciate and value the contribution of individuals and teams for work well done. We lead by taking time to provide feedback and share lessons learned and achievements to support the organisation's development. We celebrate commitment and success.
Our behaviours - Recognition
|When recognition is being demonstrated||When recognition is not being demonstrated|
- give positive feedback
- say thank you
- acknowledge good behaviour and respectfully challenge poor behaviour
- value every contribution in success
- creative a positive team spirit
- take credit for other people's work
- instigate or encourage a blame culture
- undermine or act negatively when someone receives recognition
- use recognition for self-promotion
One Team: Collaboration
We work with colleagues, residents and partners to achieve the best possible outcomes. We feel confident to share ideas, we listen and respect other points of view and set this example to each other. We value the power in combining our personal qualities, skills and experience to achieve a shared goal.
|When collaboration is being demonstrated||When collaboration is not being demonstrated|
- spend time building positive relationships
- are flexible in our attitude and approach
- share information and expertise without being asked to
- invite and support others to try new possibilities
- work through conflict to create conditions for successful working
- seek simplicity
- don't share information or are reluctant to contribute
- don't value or respect contributions from others
- create or encourage silos
- are inflexible or intolerant
- work alone and take credit for team effort