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Dorset Councils Social Media Acceptable Use Policy

Our standards for conduct on Dorset council social media channels.

We have many council run social media channels, including our Facebook (opens in a new window), Twitter (opens in a new window) and Google plus (opens in a new window) pages. Dorsetforyou is the combined Twitter and Facebook channel for the councils, and services of county Dorset. Dorset County Council (opens in a new window) Christchurch and East Dorset Council (opens in a new window), Purbeck District Council (opens in a new window) West Dorset District Council (opens in a new window), and  Weymouth and Portland Borough Council (opens in a new window) have their own profiles, for which this policy also applies.

@TravelDorset (Dorset Highways) has additional policy information.

Responses

We monitor social media Monday to Friday, 9am- 5pm. Our responses to replies, comments and direct messages depend on the individual service. Even if we do not reply, we are listening and will act on or pass on your comments as appropriate. In most cases, it will be better to contact the service directly via our website.

Standards for conduct on social media

We request that those using our social media channels to contact us are, civil, tasteful and relevant.

We reserve the right to remove, without notice, any disruptive, offensive or abusive posts. We also reserve the right to block a user if their interactions are offensive.

This could include:

  • Abusive language, or swearing
  • Messages that are offensive, libellous, sexually orientated or racially offensive, unlawful, profane, threatening or obscene
  • Promotions or advertisements of products or services
  • The same message posted multiple times, otherwise known as 'spamming'
  • Controversial, irrelevant and off topic messages otherwise known as 'trolling' 

Complaints

Social media is not the appropriate avenue for raising an official complaint with councils in Dorset, please see our complaints information, or contact the service direct.

Approach to connections on social media

Any retweets, follows, or likes are not an endorsement of a service, individual or organisation. We do not take responsibility for any content on pages or profiles we have shared. There is no fixed approach on who we will have in our network.

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