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Street lighting

Information on Dorset's street lighting, report a street lighting failure and see details of the part-night lighting scheme

Report a fault with a street light or illuminated sign

Or if the problem requires immediate attention, call the 24/7 helpline- 0800 068 4145 Find out about call charges (opens in a new window)

Please be aware that our street lighting service is provided by Scottish and Southern Electric (SSE).

If a street light is damaged it may be dangerous, especially if any wiring can be seen. You should not attempt to help by covering up or touching the wires but, if necessary you should warn children to keep away. Please call us immediately so that we can make it safe as quickly as possible.

Emergencies are usually attended to within two hours.  Almost all straightforward repairs will be completed within five working days.

Sometimes a fault is due to a failure in the electricity supply. In these cases the repair needs to be carried out by the regional electricity board.

Who are we and what do we do?

Dorset Lighting Ltd provides the front line street lighting service for the county (opens in a new window), a wholly-owned subsidiary of Scottish and Southern Electric (SSE). SSE is one of the UK's leading Energy companies and is also a major provider of national infrastructure projects including street lighting.

The service is governed by the county council's street lighting policy (pdf, 74kb) (opens in a new window).

Part-night lighting

Although street lighting is taken for granted by many people, it does use a large amount of electricity to provide the service and, in this period of financial austerity, a policy of  part night lighting has been introduced. This means lighting will now only be provided when and where it is most needed, rather than all the time and regardless of location.

Lighting the highway can reduce the likelihood of road traffic accidents, crime and the fear of crime so the service is still provided all night on high speed roads and those which are still busy in the early hours or where crime levels are high. Most of our quiet and residential roads have very little use, crime or accidents after midnight so, in accordance with the policy, part night lighting has been introduced where it is unlikely to cause any noticeable increase in risk.

Street lighting design

New developments, being offered for adoption, must comply with Dorset County Council's street lighting and illuminated signs specification. (pdf, 283kb) (opens in a new window)

Report and track road issues and enquiries

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