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30 hours free childcare for 3 & 4 year olds - provider information

Information for childcare providers on 30 hours free childcare.

This page is for childcare providers, if you are a parent please view our parents' information page.

All 3 and 4 year olds receive 15 hours of free childcare per week. This new offer enables some working parents of 3 and 4 year olds to now get up to 1140 hours of free childcare per year.

Check your parents' eligibility

Login to your Synergy Online account to check parents eligibility for 30 hours free childcare.

Check eligibility

How parents should reconfirm their eligibility 

Parents who are claiming or are due to claim 30 hours free childcare and/or Tax-Free Childcare, must reconfirm their eligibility. They must do this even if their child hasn't started their 30 hours place. They must do this 3 months from the date they applied to receive their extra hours. They must then reconfirm every 3 months. Please make your parents aware that they need to do this.

Please share our guidance on how to reconfirm your eligibility with your parents.

Issues with reconfirming

Some parents are or have experienced technical issues when trying to reconfirm. In most cases their childcare account will be deleted, and they will get a new account and eligibility code.

You should be aware that:

  • parents may bring you a new code to secure their child's spring term place
  • their old code will still exist in the eligibility checker
  • codes used to secure a place for the autumn term will still be valid
  • they will need to get their new code before the old codes end date

How parents can access their childcare account

Some parents who have applied for 30 hours free childcare have had problems accessing their account or cannot recall how to do it. Please share our information on how to access your childcare account and issues applying for 30 hours with your parents as required.

Support for providers




Speak to your early years advisor or call our provider helpline for guidance.

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