Comments, compliments and complaints to Dorset Councils Partnership
We value your views and want to know if our services are meeting your needs. We welcome your comments, compliments and complaints as they help us to learn and improve.
The purpose of our complaints and feedback procedure is to address your concerns and put matters right quickly.
Dorset Councils Partnership covers North Dorset District Council, West Dorset District Council and Weymouth & Portland Borough Council.
The services covered by the Dorset Council Partnership include:
- council tax
- off street parking
- environmental health
Some services, such as rubbish collection, recycling collection and highways (including pavements and verges) are run by Dorset County Council, see a full breakdown of council services
Complaints and feedback form
We always want to hear about your experiences of our services. If we have received a complaint it will be logged in our data base and the customer will receive an acknowledgement.
What happens when I make a complaint?
We take all complaints very seriously. We will listen to you, respond to your complaint and use the information gained to make our services better.
We have a two stage process for dealing with complaints:
- stage one - we will acknowledge receipt of the complaint within three working days. We will allocate your complaint to the most appropriate officer or let you know of an alternative route to address your complaint in line with our complaint procedure. You will receive a response within ten working days of the initial contact
- stage two - if you are not happy with the response you receive at stage one, we will appoint a Manager to look into the matter further for you and send you a response within fifteen working days
Taking it further
If you are still not satisfied with our response to your concerns, you can pursue the matter further through the Local Government Ombudsman