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Complaints to Dorset County Council

How to make a complaint

Make a complaint

You can make a complaint using our online form.

Or you can write to us

Complaints Team
Freepost
Business Reply Licence number RRYH-AGJZ-TRGG
Dorset County Council
Colliton Park
Dorchester
Dorset
DT1 1XJ

Or by phone

01305 221061

There are separate complaint procedures for some services:

What happens to complaints?

Your complaint will be passed to the complaints team who wherever possible will try to resolve your complaint for you. You will receive an acknowledgement within 3 working days.

Your complaint will be considered by the appropriate procedure and a response sent to you within the relevant timescale.

If you remain unhappy after your complaint has been considered by the council you can ask the Local Government Ombudsman to examine your complaint.

For further information download our Comments, Compliments and Complaints Guidance for Customers

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